Monetize and grow your digital contents globally - SEAGM.com

Join Our Team

Here at SEAGM, we value excellence, integrity, respect and teamwork. With a headquarter in Sitiawan, we started in a small town with a big dream – to become the best digital goods distribution platform while being a customer-centric company that empower gamers to make a living from gaming. We now have offices all over Asia including Kuala Lumpur, China and Thailand.

Employee Benefits

Here’s what you can expect if you’re part of the team:

Team Bonding Activities

SEAGM encourages teamwork amongst its staffs. To cultivate this, we take part in monthly team bonding activities to create a fun and positive workplace where each and everyone would get a chance to work together in organizing the activities.
Trainer & Trainee Program

Constant growth and learning are the key to success and it’s something we believe in as well. Hence the Trainer & Trainee Program was made available to help us learn and grow together. In this program, a person with higher level of skill in certain area is incentivize to share that knowledge to those interested in improving themselves further.
Family Outing Day Allowance

Next, SEAGM knows that family is important. Therefore, we provide family outing day allowance to encourage employees to spend more time with their family! We believe that a happy family will also bring about a happy employee.
SEAGM Cares

Last but not least, there are little things that comes with working long hours in front of a computer. SEAGM cares about the well-being of all our employees. In order to promote a healthier lifestyle, we offer allowance for fitness. The company also provides allowance for its employees to get special fitted glasses with blue tint to minimize the effect of long screen time.

Join us today

If our belief and culture is one that resonates with you, we want you on the team!

Finance: Accounts Assistant

Human Resources: HR Manager

Legal & Compliance: Legal Counsel

Business Development: Business Development Manager; Business Development Executive

Customer Support: Customer Service Officer; Customer Support Associate; Trader

Card: Purchaser

Purchaser

Card
Sitiawan, Perak, Malaysia
Full-time
Permanent

Responsibilities

Responsible for card purchases in Hong Kong, India, Japan, Korea, Singapore, Taiwan, Saudi Arabia, South Africa, Australia, Brazil, Canada, China, Mexico, Malaysia, Russia, Turkey and other countries. (Depend on allocation by HOD).
Constantly ensure all card issues are well managed.
Shop for the best available deals on required items by looking up the prices from multiple suppliers to obtain the required items at the lowest available price.
Process purchase orders, update on SEAGM platform as needed to record purchases made when money has been paid, and all other relevant information.
Maintain good relationships with vendors and suppliers.
Filling out all necessary purchase orders.
Constantly keep in check of inventory levels and ensure that the inventory if fully stocked and supplied.
Tracking and controlling of the card purchase expenses to align with the budget made in previous week.
Check card problem with supplier/publisher support and find alternative solution for the card issues.
Liaise and follow up with fraud support team on fraud-related card issues.
Assist in onboarding new products.
Assisting to build up purchasing & card related information.
Price setting for card.

Qualification & Requirement

At least has 1 year of working experience.
Possess at least SPM / STPM certificate.
Intermediate in written and verbal communication skills in English and Mandarin.
Have basic knowledge of using computer and Excel.
Fast typing speed with accuracy.
Good communication skills.
Able to work independently.
Analytical skills - Ability to collect and analyze information, problem solving and make decisions.
Attention to detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
Clear communication skills - Ability to communicate information accurately, clearly and as intended.
Effective procurement skills - Ability to realize the opportunity to reduce costs and support a stronger, more sustainable and positive business environment for company. / Ability to conduct comparative price analysis, to compare pricing between the supplier to bring the greatest profit to the company.
Forecasting skills - Ability to make accurate predictions about the future. / Ability to conduct quantitative analysis, to forecast the supply and demand and to avoid out of stock / to avoid too much product which will cause obsolete product.
Interpersonal skills - Ability to communicate, build relationships and work well with others.
Inventory management. Ability to uphold optimum inventory to be able to meet its necessities and avoid over or under inventory that can impact the monetary statistics of the company. / Ability to conduct product analysis to understand product sellability and clear the obsolete stock.
Negotiation - Able to deal with others to arrive at mutually acceptable resolution. Ability to negotiate with suppliers to get the best deals for the company.
Organizational skills - Ablility to stay focused on different tasks, and use time, energy, strength, mental capacity, physical space, etc. effectively and efficiently in order to achieve the desired outcome.
Planning - Ability to consider what’s the best possible outcome, what’s your least acceptable offer and what you will do if an agreement isn’t reached.
Problem solving - Ability to determine the source of a problem and find an effective solution.
Relationship building - Ability to connect with others and form positive relationships.
Research - Ability to collect data and research a topic. This can involve reviewing spreadsheet, researching online, collecting data and looking at competitor information. / Ability to research new cards and identify the card quality.
Writing skills - Ability to write correctly and communicatively in a language, and be able to edit it.

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Accounts Assistant

Finance
Sitiawan, Perak, Malaysia
Full-time
Permanent

Responsibilities

Provide administrative and clerical support to accounting managers or senior accountants.
Responsible in updating client records, journals and ledgers, file financial records and important documentation, as well as identify and resolve errors in financial records.
To ensure daily accounts functions and dateline are met.
To ensure proper filling of accounts documentations and supporting documents.
To perform monthly reconciliations.
Ad-hoc duties as assigned by the Management.

Qualification & Requirement

At least 1 year(s) of working experience in accounting field.
Possess at least LCCI / Diploma in accounting.
Experience of using accounting software.
Must have extensive knowledge about financial statements and how they work. (i.e. Carry out bank reconciliation, receipt posting and balancing.)
Proficient in English & Mandarin.
Accuracy - Meeting the highest standard of accuracy.
Analytical skills - Ability to collect and analyze information, problem solving and make decisions.
Attention to detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
Bookkeeping skills - Ability to record the financial events that take place in the company in accordance with the accounting principles.
Clear communication skills - Ability to communicate information accurately, clearly and as intended.
Critical thinking - Ability to think in organized and rational manner in order to understand connections between ideas and/or facts.
Excel skills - Ability to use spreadsheets, graphing, tables, calculations, and automation efficiently to process large quantities of data relevant to business tasks.
Interpersonal skills - Ability to communicate, build relationships and work well with others.
Multitasking - Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
Organizational skills - Able to stay focused on different tasks, and use time, energy, strength, mental capacity, physical space, etc. effectively and efficiently in order to achieve the desired outcome.
Problem solving - Ability to solve problems in an effective and timely manner without any impediments.
Time management - Ability to use time productively and efficiently.

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Fitness allowance
Family outing day allowance
Personal accident insurance coverage

HR Manager

Human Resource & Admin
Sitiawan, Perak, Malaysia
Full-time
Permanent

Responsibilities

Provide strategic direction and leadership to the HR and Admin team.
Motivate, coach, and develop your team members to ensure they have the skills and resources to succeed.
Foster a collaborative and supportive work environment within the HR department.
Oversee the entire recruitment process, from developing job descriptions to onboarding new hires.
Manage the talent pipeline and develop strategies to attract and retain top talent.
Partner with business leaders to identify and address staffing needs.
Develop and implement a comprehensive performance management system, including annual reviews and performance improvement plans.
Oversee learning and development programs to ensure employees have the skills and knowledge to perform their jobs effectively.
Conduct and analyze employee engagement surveys and implement strategies to improve employee satisfaction.
Develop and manage employee recognition programs to reward and celebrate employee achievements.
Develop and administer competitive compensation and benefits programs.
Ensure compliance with all employment laws and regulations related to payroll, benefits, and leaves.
Oversee payroll processing, leave management, and recordkeeping.
Manage employee relations issues, including disciplinary actions and grievances.
Manage office administration tasks and ensure efficient operations of the workplace.
Identify opportunities to improve the efficiency and effectiveness of HR and Admin processes.
Implement process improvements to enhance the employee experience and ensure compliance.

Qualification & Requirement

Bachelor’s degree in HR, business, or a related field; with at least 5 to 8 years of working experience as a HR personnel.
5-8 years of working experience.
Proficient in written and verbal communication skills in English, Bahasa Melayu and Mandarin.
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
Well versed in Malaysia employment law and regulation, stay current on changes in laws and regulations.
Detailed oriented and have the ability to multitask, good time management.
Strong analytical, problem solving ability and cultural awareness.
Ability to work and communicate effectively with diverse co-workers.
Strong sense of responsibility, integrity, proactiveness, and result-oriented.
Possess knowledge Human Resources Management (HRM) Fundamentals.

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Legal Counsel

Legal & Compliance
Kuala Lumpur, Malaysia
Full-time
Permanent

Responsibilities

Review and/or draft commercial contracts/NDAs/engagement letters and other legal documents.
Manage safe-keeping of contracts, managing contract expiries and terms.
Liaise with internal and external working partners.
Liaise with departments on legal and compliance issues - protect legal interest of the Company, minimize legal risk exposure.
Provide legal advice and opinion to the day-to-day operations of the business.
Assist in company secretarial matters.
Assist Manager in AML/CFT and KYC matters, offering guidance and insights for teams.
Review and evaluate company procedures and reports to uncover hidden risks and common compliance issues.
Assist and lead engage in training sessions to educate employees on compliance topics, ensuring a strong culture of compliance throughout the organization.
Undertake additional tasks as assigned by the Manager, showcasing your adaptability and commitment to contributing to the overall success of the compliance team.

Qualification & Requirement

Familiar with Corporate & commercial law, intellectual property law and PDPA.
Able to work independently with minimal supervision.
A proven team player with critical thinking.
Strong organizational skills and the ability to manage multiple projects and deadlines.
Able to work in a team-oriented environment that is fast paced and demanding.
Exhibits a strong ability to handle multiple demands with a sense of urgency, drive and energy.
Experience in Anti-Money Laundering, Know Your Client (KYC) checks or compliance related field.
Has excellent written and verbal communication skills in English, Mandarin & Bahasa Melayu.
Has minimum 2 to 3 years experience as a legal counsel or law firm.
Has Degree in Law and possess BPTC or CLP is an added advantage.

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Business Development Manager

Business Development
Kuala Lumpur, Malaysia
Full-time
Permanent

Responsibilities

Develop and implement a comprehensive business development strategy to acquire new publishers, suppliers, and resellers.
Identify and target high-potential publishers and suppliers within the digital product space.
Build and maintain strong relationships with key stakeholders across the publisher, supplier, and reseller network.
Negotiate and close profitable partnerships with publishers and suppliers.
Lead the onboarding and management of reseller accounts, ensuring successful integration and ongoing sales growth.
Oversee sales targets for the BD team and develop strategies to achieve them.
Conduct market research and competitor analysis to identify new business opportunities.
Prepare and deliver compelling sales presentations to potential partners.
Manage and mentor the BD team, providing coaching and development opportunities.
Track and analyze sales performance metrics and identify areas for improvement.
Become a subject matter expert on our business products, processes and operations, and remain up-to-date on industry news.
Develop a deep understanding of the gaming market trends and strategies (if applicable) to identify new partnership opportunities.

Qualification & Requirement

Qualifying degree with more than 6 years of experience in the online gaming/digital content or payment service industry.
Bachelor's Degree in Business Studies/Adminitration/Management or related fields.
Demonstrate experience with a successful track record in content acquisition.
Has a strong network of contacts in the games and entertainment industry.
Has knowledge of the online gaming content / industry and its competitive background.
Has understanding of PC and mobile game content development processes, pipelines, workflows and tools.
Good analytical skills, capable of doing in-depth analysis, to provide business insights and develop strategies to counter challenges and grow new businesses.
Has understanding of PC and mobile game content development processes, pipelines, workflows and tools.
Experience in working with international partners and global/regional partnerships.
Excellent team player.
Leadership capabilities to drive, motivate and chart new business directions.
Keen sense and interest in latest technology developments, market trends, near future trends and web technologies.
Good communicator.
Ability to think outside of the box.
Proactive personality with strong planning and organizational skills.
Highly adaptable to changing environment and business landscape.
Self-motivated and self-starter who can act on own initiative.
Knowledgeable within the gaming / payments landscape.
Excellent verbal and written communication skills in English.

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Business Development Executive

Business Development
Kuala Lumpur, Malaysia
Full-time
Permanent

Responsibilities

Research, understand, and sell SEAGM’s products and solutions to clients globally.
Identify potential clients in the digital product space and initiate contact.
Negotiate contracts and prices, ensuring favorable terms.
Manage client accounts, ensuring successful integration and growth.
Increase revenue and profit from existing clients through nurturing and support.
Maintain strong client relationships, understanding their needs and providing solutions.
Meet monthly new signing and revenue targets.
Execute sales strategies to achieve revenue goals set by the BD Manager.
Collaborate with internal teams for smooth operations and issue resolution.
Assist BD Manager in preparing business proposals and presentations.
Stay updated on gaming market trends for partnership opportunities and growth areas.
Attend industry events to network and build connections.
Update work progress periodically.
Perform other assigned duties.

Qualification & Requirement

Minimum Diploma in Business, Sales, Marketing or related fields
1-4 years of working experience in any field
Results-oriented and able to work independently
Excellent communication skills with proven ability to negotiate
Good understanding of the business nature
Strong self-motivation and high level of commitment
Fluent in written and verbal communication skills for English and Mandarin, other languages will be an added advantage
Strong interest in business and meeting people
Able to work independently
Able to work in KL

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Customer Service Officer

Customer Support
Sitiawan, Perak, Malaysia
Full-time
Permanent

Responsibilities

Monitor console on Game Card, Game account, Phone top-up, Mobile Reload, and Direct top-up.
Assist Trader to monitor Game Currency and Game Item, make remarks and assign to Trader to process the order.
Facilitate the customer request by providing information directly, make document verification for suspicious customer for payment related cases, product suggestions, and general company information.
Respond to customer live chats in a timely manner, ensuring first response time goals are met at all times.
Attend customer service tutorials or workshop as required.
Always inform customer to rate our service by sending Canned respond message after completing the customer request.
Guide our customers in recognizing charges, requesting refunds,and re-sending confirmations.
Liaise with Card, Kaleoz Customer Support Associate, Trader, Finance and Fraud units to resolve the concerns or arising issued faced by customers.
Maintain excellent levels of service and consistently communication with our customers with up-most professional manner & meaningful responses.
Proactively identify changes we can make to our application to make our customers' jobs easier.
Communicate unpleasant customer experiences to superior, allowing for follow up with the appropriate manners.
Recognize and escalate any high priority problems to Senior Customer Service to follow-up.

Qualification & Requirement

Ability to manage time effectively and work in fast-paced set-up environment.
Strong communication skills, both written and verbal.
Patience, and the ability to listen.
Ability to learn quickly, adapt to change and be tech savvy.
Willing to work flexible support hours.
Feel satisfaction when helping customer and colleague.
Demonstrate politeness and act professionally when interacting with people from different walks of life.
Demonstrated aptitude and love for providing exceptional customer experiences.
A proactive, make-it-happen attitude, with an appreciation for friendly competition.
Receptiveness to feedback and coaching with a desire to continuously improve.

What we offer

5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Customer Support Associate

Customer Support
Sitiawan, Perak, Malaysia
Full-time
Permanent

Responsibilities

Responsible for recharging the order.
Responding to customer kchat /email in a timely manner.
Maintaining excellent levels of service and consistently communication with our customers with up-most professional manner & meaningful responses.
Checking for uncompleted orders and send notification to the seller to complete the order.
Verifying the seller’s products on Kaleoz to avoid suspicious listings.
Proactively identify changes that can make to Kaleoz application to make the jobs easier.
Recognize and escalate any high priority problems to Senior Officer for follow-up.
Undertake any ad-hoc task or any other related task assigned by the superior.

Qualification & Requirement

SPM or equivalent work experience
Experience in the Customer Service field is preferred.
Good command in English & Mandarin.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and customer service skills.
Ability to multi-task, prioritize, and manage time effectively.
Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
Strong team player with excellent interpersonal and communication skills.
Positive attitude.
Willing to work flexible support hours.

What we offer

Competitive base salary
5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment

Trader

Customer Support
Sitiawan, Perak, Malaysia
Full-time
Permanent

Responsibilities

Manage and monitor stock and orders and following the workflow to do top up.
Monitor and trade Game Currency and Game Items electronically via emails or systems.
Work closely with Kaleoz Customer Support Associate and customer service teams to complete the order in a timely manner.
Check and verify the user ID and nickname during top-up.
Accurately records purchase and sale transactions in systems and Game Currency reports.
Update trader reports daily and submit on time.

Qualification & Requirement

Basic knowledge of computer skills I.e. using key shortcuts.
Interest in game development, inquisitive, and proactive to find ways to solve problems.
Demonstrate initiative to do work effectively.
Comfort working within a collaborative, team-oriented environment
Able to work in fast-paced work environment.
Able to do routine & repeated works daily.
Open to regularly work weekends and evenings in line with the sports event schedules.

What we offer

5 days work week
EPF, SOCSO & EIS
Personal accident insurance coverage
Medical and dental care
Optical allowance
Fitness allowance
Family outing day allowance
Annual paid leave
Performance bonus
On job training
Trainer and Trainee Program
Positive working environment